Below are troubleshooting tips that will help resolve most common issues. If you need help with something not listed here, or continue to have problems, please email us at . We will respond as quickly as we can to help you.
Under normal circumstances, as soon as you pay for your subscription your account will automatically be activated and you will be able to access all of the content on our site. But occasionally the server does not receive notification of the payment and we have to activate the account manually.
If your account does not automatically activate, let us know and we will activate it for you as soon as we can.
Video playback problems
Our videos use a plugin that should work in all recent browsers. If you are having difficulty viewing the videos, let us know and we will do whatever we can to help fix the problem.
To help us troubleshoot the problem for you, please include the answers to the following questions...
What computer operating system and browser are you using?
Are you able to play the video on this external site?
Trouble viewing printables
Our exercises and worksheets are PDFs and require the Adobe Reader plugin to work.
For help getting the plugin to work, you can visit Adobe's site
If you encounter any problems while attempting to make a payment causing the payment to not process, you can try again by first clicking the Log Out button and subscribing again. You will be able to use the same email address and password if you like.
If you are mistakingly charged twice, we will refund you as soon as possible.
Need help with something not covered here?
Email us at . We will respond as soon as we can.
Please include as much information about the problem as you can.